Frequent questions

How to order?

You can order online, by phone, by email or by fax.

Payment Methods?

We accept any type of payment for both online and telephone orders or by fax, such as all credit cards, postepay, cash on delivery, bank transfer or come to pay directly in the shop. payments will be made in complete safety, online you will be connected to an encrypted banking server therefore in absolute safety.

I paid for my order by bank transfer. When will it be sent?

We process orders from 1-5 to 20 working days from the receipt of the payment receipt; in the case of bank transfer payment only when the actual credit is displayed in our bank account. Until then, the order is left in a pending payment state.

On average, the times are around 1-5 working days. If the customer provides the bank transfer receipt in advance, Moda in Cuoio SAS reserves the right to wait for the payment to appear in its bank account. If you want your order to be processed faster, we recommend choosing a payment method such as PayPal, credit card or cash on delivery.

What should I do if I receive the package with the damaged goods?

You must notify us as soon as possible by phone, fax, e-mail, do not throw away the original packaging, contact the shipper and wait for instructions.

How can I clean a leather bag?

Periodically we recommend cleaning with cleansing milk; In case of stains, take a cotton ball soaked in cow's milk or cleansing milk and gently pass it over the stain, let it dry and then wipe dry; in the case of suede, use a rubber or sponge for sale on the market and go to the affected area.

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